Product Returns

Product Returns

Returns Merchant Authorisation for Alpha 1 Systems Ltd

Alpha 1 Systems offer a full 12 month ‘return to base’ warranty on all products (excluding consumable products e.g. batteries, tapes, ink cartridges).

The warranty commences from the date of arrival with the customer

In the case of new products, if the manufacturer offers a different warranty period, or different terms, the manufacturer’s warranty will take precedence
Manufacturers may offer an extended warranty period to customers who purchase new products. Alpha 1 Systems will take no further part in arranging such warranties and the customer must take any issues to the manufacturers directly. Full details on each individual item can be obtained upon request by the customer to Alpha 1 Systems.

Any misuse, wear & tear or abuse of goods by the customer will invalidate the warranty.

Except in pre-arranged circumstances, Alpha 1 Systems warranty is not valid outside the United Kingdom.

Should the goods prove not to be faulty after examination and testing in our workshop, then return postage will be payable by the customer.

Alpha 1 Systems reserves the right to repair replace or credit faulty items at its discretion.

Advance replacement goods will only be despatched with the agreement of a company director and in which case the above condition will apply.

Your statutory rights are not affected.

Products must not be returned to Alpha 1 Systems without an authorised returns number. Please Email us or call us on 01895 462 164 Mon-Fri 09.00am – 5.00pm for a returns number. Any products returned without an authorised returns number will not be accepted. The cost of the return of the products to Alpha 1 Systems is to be borne by the customers unless otherwise arranged in advance.

It is the responsibility of the customer to ensure the safe return of goods to the company. The returns address for all items is:

Alpha 1 Systems
Customer Returns
58 Burns Way

Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Do not write on or use tape directly on the actual goods’ packaging as this will regrettably incur a repackaging fee.