At A1S, we offer a wide range of IT support services to meet the technology requirements of a modern day business. From 24 hour emergency support to planned upgrades and regular system updates.
We deliver IT support solutions to both Business-to-Business and Business-to-consumer organisations across a number of industries including Financial Services, Real Estate, Recruitment and Hospitality. Our clients range from small independents to large national and multi-national organisations. Our IT engineers and support analysts have extensive industry experience and hold certifications from Microsoft, Cisco, Google and other leading software and hardware vendors.
Key features of our IT support service
Flexible Support Contracts
Our support packages are tailored to meet your business requirements and can easily be scaled up as your business grows.
Dedicated IT Guy
With an in-depth knowledge of your business and its systems your IT guy, backed up by a team of IT specialists, will proactively recommend and implement solutions to enhance your IT infrastructure.
Proactive Warning Service
Round the clock monitoring of your company’s IT systems and infrastructure. More often than not, this allows us to fix a problem before it becomes critical.
24/7 Remote Support
Our IT support help desk is manned by experienced technical engineers 24 hours a day, 7 days a week. Over 90% of telephone support queries we receive can be fixed remotely.
Guaranteed Response Times
For critical issues requiring on-site support one of our IT technicians will be there within a guaranteed period. For businesses in London we’ll be on-site within 2 hrs.
End User Support
From creating templates and shortcuts to advise on using a new program or operating system. We provide your team with an IT resource on hand to help them get the job done.
Spares and Loan Equipment
Whether for temporary use or and emergency swap-out, we have a supply of equipment, parts and accessories on hand for immediate implementation.
Testing and Configuration
Our engineers configure all of your equipment and run it through comprehensive test cycles before it’s delivered.