Terms & Conditions

Terms & Conditions

These terms and conditions govern your use of our website, and our relationship with you, as our client. Please read the terms in full before you use this Website, or request us to commence any work. If you do not accept these terms, please do not use this Website, accept our quote, ask us to begin works, or order any chargeable goods and/or services from us. Using the Website implies that you accept these terms.  We do occasionally update these terms so please refer back to them in the future.

1. Site Access

You will be able to access the majority of this Website without having to register any details with us.  However, particular areas of this Website will only be accessible only if you have registered.


2. You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission. 


3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do sos.


4.1  With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

4.2 When using this website you shall not post or send to or from this Website any material :
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.       
4.3[We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]


5.1 Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.  We do not endorse the third party websites or make representations about them or any material contained in them.  If you choose to access a third party website linked to from this Website, it is at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a)you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b)you do not misrepresent your relationship with us or present any false information about us;(c) you do not link from a website that is not owned by you; and
(d)your website does not contain content that is offensive,  controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.


7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or  responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Our business’s name is: Alpha 1 Systems Limited 

Our business address is:58 Burns Way, Heston, Middlesex, TW5 9BA

Our contact details are:Tel.01895 462 164 

Email sales@alphaonesystems.co.uk


After placing your required items in the shopping cart, you can easily check the shipping prices by going to the My Cart page. The shipping prices presented there apply to UK mainland addresses only. If you are located in other areas, the precise shipping prices will be provided to you during checkout.
In most cases, a signature is required on delivery. If nobody is present at the time of delivery, you should receive a failed delivery notification card which gives the contacts to rearrange delivery time with the courier or collection from the courier’s local depot.

Please note that we are unable to forward to an alternate address once the order has left our warehouse. Customers are therefore reminded to make sure the delivery address provided during checkout is correct.


Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

If you are unhappy with the product you purchased directly from us for any reason, you can request a Returns Authorisation within 30 days of the receipt of merchandise for a refund. All returns are subject to a 15% restocking fee; we do not credit the original shipping cost, nor the return shipping cost. Returns Authorisations are valid for 15 days from issuance. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. We will issue a credit to your preferred payment option (credit card, Paypal, etc) for authorised returns upon receiving and inspecting the returned product. Please allow eight weeks, for your account to be credited. Returning a product without the proper Returns Authorisation will delay the processing of your credit.

For Dead on Arrival goods, please let us know within 2 working days from date of delivery.  We will arrange to pick up your DoA items, and immediately send you out a replacement.

For any equipment that develops a fault within the 1 years’ warranty period, please again let us know within 5 working days from the date of the fault occuring, and we will begin the warranty repair/replace procedure on behalf of yourselves, providing you with all details of what you must do, to resolve the situation.


We will issue full VAT invoices for all equipment purchased, installations, supply of goods and/or services, and all chargeable services and goods.  We may, in our sole discretion, charge a fuel surcharge on our invoices, at a reasonable rate to cover the expenses incurred by our drivers and for wear-and-tear on our vehicles.  As a rule of thumb, journeys over 25 miles from our Registered Office, will likely have a fuel surcharge on the invoice presented.

By requesting us to commence work, present ourselves on site, ordering from us, or requesting any other chargeable goods or services, you agree to pay the full invoice amount, which will contain a VAT chargeable request for payment, and you agree to pay as to our Payment Terms, usually 7 days from close of works.  Failing to pay within this time, you agree to be charged interest in the form of 10% of the invoice total, chargeable in increments of the Payment Terms, usually 7 days.  Failure to pay will result in your debt being passed over to our Debt Collectors, who will collect the Outstanding Balance, with the addition of interest and any other fees.  You agree to pay all associated fees with the collection of this debt, should the matter arise, including, but not limited to, Solicitor’s Fees, Bailiffs Fees, Court Fees, and Debt Collection Fees.  All equipment belongs to Alpha 1 Systems Ltd until invoice is paid in full.